MEDICARE-MEDICAID (Duals) Aetna Better Health Premier Plan - Call Member Services and ask to be connected to a nurse at 1-855-676-5772 (TTY: 711 ), 24 hours a day, 7 days a week. Phone 1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into, or call us at 1-800-MEDICARE. The call is free. Aetna Medicare. Aetna pharmacy claims: Aetna Pharmacy Management P.O. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Aetna. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites. Call the Pharmacy Help Line at 1-800-238-6279 ET, and Sunday 8 a.m. – 6 p.m. MEDICAID. Monday to Friday, 8 AM to 6 PM ET: SHBP (State and Local. Do you need answers to questions about prescription drugs? Important: Medicare Compliance Program Requirements Due by December 31, 2020. Caller type: Unknown. Box 14094 Lexington, KY 40512-4094. Links to various non-Aetna sites are provided for your convenience only. Contact our licensed insurance agents to find Medicare coverage for your needs. Government retiree): 1-866-234-3129 ( TTY: 711) SEHBP (Education retiree): 1-866-816-3662 ( TTY: 711) Our mailing address. Mail-order drug ordering address: Caller name: Said It Was Aetna Medicare. For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA (1-888-792-3862). All contracted providers participating in our Medicare Advantage (MA), Prescription Drug Plans (MAPD & PDP), Medicare-Medicaid (MMPs) and/or Dual Special Needs Plans (DSNPs) are required to attest to meeting the Centers for Medicare & Medicaid Services (CMS) compliance program requirements for first-tier, … Pharmacy Help Line. For accommodations of persons with special needs at meetings, call 1-833-251-9949 (TTY: 711). ET. Box 52444 Phoenix, AZ 85072-2444. Box 14597 Lexington, KY 40512-4597. Aetna Dental P.O. Aetna Medicare PO Box 7762 London, KY 40742. California only: Aetna Dental P.O. Aetna Medicare Advantage and Prescription Drug Coverage: 1-855-335-1407; Aetna Medicare Supplement Plans: 1-800-358-8749 Blue Cross Medicare Advantage: 877-774- 8592 Call us at the numbers listed below. ET, Saturday 7:00 a.m. – 9:30 p.m. Contact Aetna Member Services or get answers to questions you have about our plans, programs, and group benefits. We’re here 24 hours a day, every day. Every year, Medicare evaluates plans based on a 5-star rating system. Speak with a Licensed Insurance Agent 1- 844-847-2659 , TTY Users 711 Mon - Fri, 8am - 8pm ET Box 10462 Van Nuys, CA 91410 . All dental Medicare claims . Asked that I return call to Aetna 1-866-887-9741 and enter 7 digit number so they would know who I was, call came in on 3/19/20 at 4:57 PM central standard time. All states except California: Aetna Dental P.O. Hours of operation are Monday through Friday 7 a.m. – 11 p.m. Aetna DMO ® and PPO grievance and appeals.